Refund & Return Policy
We want you to feel confident when shopping with us. If something is not right with your order, we will do our best to help.
Returns
Customers may request a return within 14 days of delivery.
To be eligible for a return:
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the item must be unused
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the item must be in original condition
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the item must be returned in its original packaging
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Please contact us before sending any return so we can provide the correct return instructions and address.
Return shipping costs may vary depending on the customer’s location.
Non-Returnable Items
Some products are custom-made or specially printed for your order and cannot be returned if you change your mind.
This includes:
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personalized products
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custom printed items
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made-to-order products
Please review product descriptions carefully before placing your order.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
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your order number
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clear photos of the item
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photos of the packaging (if applicable)
Once verified, we will offer either:
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a replacement, or
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a full refund
at no additional cost.
Non-Delivery
If your order has not arrived within 30 business days from shipment, please contact us.
We will investigate the shipment and provide a suitable solution, which may include a replacement or refund.
Refund Processing
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your payment provider.
Order Changes & Cancellations
Orders may be cancelled or modified within 12 hours of purchase.
Once processing, production, or fulfillment has started, orders can no longer be changed or cancelled.
Contact
For return or refund requests, please contact us:
Email: info@amorentino.com